Política de Privacidade

This privacy policy explains how Estúdio Harmonia Sonora collects, uses, and protects information when you use our online platform and services. We are committed to protecting your privacy and processing your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Brazilian data protection laws.

Information We Collect

We collect information to provide and improve our services.

Information you give us directly: We collect information you voluntarily provide when you contact us, request services, or use certain features on our site. This may include details necessary for providing audio production, recording, mixing, mastering, voice-over, podcast production, sound design, audio post-production, jingle, commercial, and music arrangement services. The specific types of information collected will depend on the nature of your interaction and the services you request.

Information we collect automatically: When you visit or use our site, we may automatically collect certain information from your device or browser. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of visits. This information helps us understand how users interact with our platform and improve its functionality and performance.

How We Use Information

We use the information we collect for various purposes:

To provide, operate, and maintain our services.
To process your requests and provide the specific services you have ordered.
To improve, personalize, and expand our site and services.
To understand and analyze how you use our site.
To develop new products, services, features, and functionality.
To communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
To find and prevent fraud.
For compliance purposes, including enforcing our terms and conditions or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

Legal Basis for Processing (GDPR)

We process your personal data based on several legal grounds:

Performance of a contract: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract (e.g., to provide the audio services you requested).
Legitimate interests: When processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud, marketing to existing customers).
Consent: When you have given clear consent for us to process your personal data for a specific purpose (e.g., for certain marketing communications).
Legal obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers: We may share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., hosting providers, payment processors).
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency request).
Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
With Your Consent: We may disclose your information with your consent.

We do not sell or rent your personal data to third parties for their direct marketing purposes.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for instance, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where the legal basis for our processing is consent, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. To exercise these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect and use information about you. For more information about how we use cookies and your choices regarding cookies, please refer to our Cookie Policy (if applicable and separate, otherwise this section covers it). Cookies are small data files placed on your device that help us understand how you use our site and allow certain functionalities.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at the physical address provided below so we can take steps to remove that information from our systems.

Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the revised policy will be effective when posted. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns regarding this privacy policy or our data practices, please contact us at:

Estúdio Harmonia Sonora
Rua Bela Cintra, 409
5th Floor
São Paulo, São Paulo
01415-000
Brazil